11ai
Free
11ai is the voice-first portal of ElevenLabs Agents. It is oriented to
11ai
Core parameters and statistics
11ai corresponds to the public entrance of ElevenLabs Agents. The core is not a single voice assistant, but a multi-modal agent platform that can be embedded in phones, web pages, and applications. It puts voice, chat, knowledge base, tool invocation and monitoring testing into the same link. It is suitable for teams that already have clear business processes, rather than individual users who just want to do a one-time demonstration.
| Projects | Public Information |
|---|---|
| Official positioning | AI agents platform / Voice and chat agent platform |
| Public entrance | 11.ai -> ElevenLabs Agents |
| Language skills | 70+ languages |
| Voice resources | 10,000+ voices |
| Interaction form | Voice, Chat, Phone, Web, Apps |
| Core Competencies | RAG, external tool calls, workflows & testing, integrations |
| Enterprise Controls | SOC 2, HIPAA, GDPR, EU data residency, zero retention |
| Public Pricing | Free, Starter, Creator, Pro, Scale, Business, Enterprise |
| Development Portal | Agents API, Docs, App Agents |
Platform meaning: 70+ languages, automatic language detection, external tool invocation and workflow testing are put together to show that the value of 11ai is not just "the ability to chat", but the ability to turn voice interaction into a monitorable, integrated and auditable business entrance.
Product Boundary: It is more suitable for processes such as customer service, sales, scheduling, training and multi-language support that require clear input and output. It is not suitable for pan-chat needs that have no knowledge base, no system integration, and no clear acceptance criteria.
Disclosure of scale: The official blog post states that customers have created more than 2 million agents since launch and have processed more than 33 million conversations this year, which shows that it has entered the stage of large-scale use and is not just a proof of concept.
User and market recognition
Customer adoption: The official page and case area directly display customer or cooperation cases such as Revolut, Chess.com, Funding Societies, Deliveroo, Cisco, Deutsche Telekom, Meesho, etc., indicating that its focus has shifted from single-point trial to business system integration.
Market Signal: The 2 million agents and 33 million conversations disclosed by the official blog are the most direct public quantitative signals. For an intelligent platform for enterprise workflows, this is a better indicator of real usage intensity than the number of downloads alone.
Suitable for industries: The public page places customer support, inbound scheduling, learning & development, ecommerce, outbound sales, gaming and other scenarios directly on the homepage, indicating that its main audience is teams that already have processes and data assets, rather than individual users who only do creative presentations.
Cost advantage
11ai's cost structure is a typical "low-threshold verification first, then pay according to scale" model. The C-side can use the Free layer to quickly verify the interactive experience; developers and product teams can integrate it into existing systems through APIs, Agents portals and workflow testing; enterprises can obtain higher concurrency, stronger compliance and deeper integration through business solutions.
| Tier | Public price | Applicable method | Remarks |
|---|---|---|---|
| C-side / Personal | Free $0/month | Verify voice, chat and basic generation capabilities first | Contains 10k credits / month |
| C-side / Advanced | Starter $6/month Creator $22/month Pro $99/month Scale $299/month Business $990/month | Suitable for individual creators, studios and small teams to expand gradually | Public pages are publicly listed |
| Developer / API | Billing is based on console and API usage, and the public page indicates that annual Business plans can be as low as $0.08/min | Suitable for integrating Agents into your own products | Details are subject to the official real-time page |
| Enterprise | Enterprise custom pricing | Suitable for compliance SLA, SSO, data residency and large-scale concurrency | Contact sales |
Cost Judgment: Its advantage is not "the lowest unit price", but that it connects the free tier, low-price subscription tier and enterprise business tier into a clear path. For early pilots, the cost threshold is low; for large-scale deployments, the real considerations are cost per minute, concurrency caps, data governance, and SLA terms.
Main functions
- Double entrance for voice and chat: You can switch between voice and chat, suitable for phone reception, web assistant and in-app assistant.
- Multi-language automatic switching: Official emphasis on 70+ languages and automatic language detection, suitable for cross-regional customer service and global business teams.
- Knowledge Base Q&A: Connect the internal document FAQ and URL to the agent through RAG to reduce the number of incorrect answers.
- External Tool Call: Can connect to CRM, support desk, calendar, payment system, telephony provider, and more API or MCP.
- Workflow and Testing: Supports multi-agent workflow guardrails, testing and monitoring, suitable for incorporating dialogue processes into acceptance before official launch.
- Enterprise Level Control: The public page lists SOC 2, HIPAA, GDPR, EU data residency, and zero retention, indicating that it is more like a production system than a demo product.
Model and version evolution
Mainline release
- 2025-09-03: The official blog post announced that Conversational AI will be renamed ElevenLabs Agents, indicating that the product is beginning to focus from "conversational AI" to "multi-modal agents platform".
- 2026-06: The main capabilities displayed on the current public page include voice/chat RAG, workflow testing, integration and enterprise security, which are the latest public status for formal deployment.
Ability enhancement
- 2025-08-19: The official blog post mentioned that ElevenLabs Agents has added Chat Mode, indicating that the platform is no longer just about voice, but puts chat and voice into the same product stack.
- Continuous iteration: The public page continues to expand integrations, telephony and industry solutions. The version evolution is more like "capability stack expansion" rather than a single model number upgrade.
Technical advantages
Low-latency voice link: The official emphasizes sub-second turnaround across speech, reasoning, and voice synthesis, which means that it does not generate text first and then add voice, but reduces the interaction delay to a business acceptable range, suitable for phone calls and real-time conversations.
RAG + tool call: It puts knowledge retrieval and external actions into the same workflow. The effect is to reduce illusions, improve task completion rate, and make it easier to turn "question and answer" into "execution".
Model replaceability: The public page explicitly supports access to GPT-4, Claude, Gemini or own models, which allows teams to switch underlying models based on cost, privacy and performance, rather than being locked into a single model.
Workflow Governance: When visual workflow, testing and guardrails are combined, the agent is not just a "talking", but a production system that can be tested, monitored, and rolled back.
How to use
| Entrance | Method | Fit for task |
|---|---|---|
| Web | Go to https://elevenlabs.io/app/agents to create an agent | Quickly build and verify |
| Phone | Connect telephony provider | Telephone reception, outbound calls, dispatch |
| App / Web | Embed SDK or API | Business system embedded assistant |
| Enterprise | Contact Sales to configure permissions, compliance and data residency | Large-Scale Deployments |
Standard process: First create the agent, then connect to the knowledge base and tools, then do workflow and guardrails testing, and finally connect the voice, chat or phone portal to the real business.
Key Points for Acceptance: When going online for the first time, you should not just check "whether you can answer", but also check whether the tool call success rate, delay, error rollback, and multi-language switching are stable.
Product Pricing
11ai’s public pricing structure is complete enough, but the capability boundaries corresponding to different levels are different:
- Free: used for initial verification, suitable for viewing interaction and basic generation capabilities.
- Starter/Creator/Pro/Scale/Business: Suitable for gradual expansion from personal creation to business team.
- Enterprise: For organizations requiring custom provision, concurrency, auditing and data controls.
| Plans | Public Prices | Key Differences |
|---|---|---|
| Free | $0/month | Basic verification |
| Starter | $6/month | Commercial license Instant Voice Cloning and more |
| Creator | $22/month | Professional voice cloning and higher credit limit |
| Pro | $99/month | Higher audio quality and API capabilities |
| Scale | $299/month | Team collaboration and more workspace seats |
| Business | $990/month | Higher concurrency, more seats and professional clones |
| Enterprise | Custom pricing | DPA, SLA, SSO, data residency, priority support |
Application scenarios
- Customer Support: Used for 7x24 reception, problem triage and automatic Q&A, focusing on verifying work order flow and manual takeover.
- Reservation and Scheduling: Suitable for meeting arrangements, schedule synchronization and phone follow-up visits, focusing on calendar integration.
- Sales and Outbound Calls: Suitable for lead qualification judgment, follow-up reminders and appointment closing, focusing on verifying dialogue stability and speech control.
- Training and Role Play: Suitable for L&D scenarios, use voice-driven roleplay to train employees.
- Games & Interactive Content: Perfect for NPC conversations, sparring, and personalized assistants.
Applicable people
- Customer Service Team: A team that needs to standardize high-frequency Q&A and telephone reception.
- Product and Operations Team: A team that needs to quickly connect the knowledge base and processes to the front desk.
- Development and Platform Team: Teams that require SDK, API, tool calls and permissions governance.
Less suitable boundaries are: projects with no clear knowledge assets, no system integration requirements, and no stable process for acceptance. For this type of project, 11ai's capabilities will be underestimated because its value is mainly reflected in deployability and governability, rather than pure chat effects.
Summary and Outlook
The core competitiveness of 11ai is to put voice priority, multi-language, tool call RAG and enterprise-level control on the same platform, which is suitable for teams that really want to integrate the dialogue system into the business process. Its public scale, customer cases, and clear pricing tiers all indicate that it has entered the deployable stage and is not just a demo-level product.
The parts that still need to be reviewed are enterprise terms, minute-by-minute or volume-based billing details, data residency requirements and stability under high concurrency. For teams preparing for a pilot, it is recommended to first validate a clear scenario with a free or low-end subscription before deciding whether to expand to telephony API or enterprise solutions.
Related tools: crewai, langchain
Version Info
- ElevenLabs Agents current public version ：The current public page uniformly presents voice and chat agents, workflow test RAG, integration and enterprise security control as the latest external entrance to 11ai.
- Conversational AI rebranded as ElevenLabs Agents ：The official blog post clearly renamed Conversational AI to ElevenLabs Agents, and simultaneously emphasized that conversational agents can be built, published, and monitored on the phone, on the web, and in applications.
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